Tuesday 18 July 2017
Friday 17 March 2017
Firm sends bailiffs to wrong house over £4k debt
A couple have labelled an energy
company "cruel" after it sent bailiffs to their home for unpaid £4,300
bills that were not meant for them.
More on the BBC.
Thursday 16 February 2017
Co-operative Energy come 20th out of 23 energy companies in the 2016 annual Which? customer survey
Over the past two years, Co-operative Energy's customer satisfaction rating in our survey has been low. In 2016, it paid out compensation to customers who had been let down by its poor complaint resolution, call handling and billing, following an IT failure in 2015.
Read more at Which?...
Read more at Which?...
Monday 13 February 2017
Co-operative Energy – why you shouldn’t be a customer
A look at the large numbers of disgruntled customers over on Money Saving Expert (for example here) is a good warning sign. And it’s not a case of an online forum just attracting the most unhappy and negative people because systematic surveying of customers has shown Co-operative Energy plummeting from one of the best to worst energy companies as this story from June illustrates:
[Read more here...]
[Read more here...]
Monday 6 February 2017
Co-op Energy: regulator sets sights on the new worst culprit for billing bungles
Co-operative energy has become the most complained-about energy firm in Britain after being beset by a massive data glitch, making it the first "challenger" energy firm to outstrip complaints at the Big Six.
Hundreds of customers have now brought their complaint to the Energy Ombudsman, a last-resort dispute resolution body, in the previous three months.
Read more at The Telegraph...
Hundreds of customers have now brought their complaint to the Energy Ombudsman, a last-resort dispute resolution body, in the previous three months.
Read more at The Telegraph...
Tuesday 31 January 2017
Why are they still in business??
Why are they still in business??
Moved to Cooperative Energy last April, paying monthly direct debit and submitting readings. Received an email a couple of months back that the latest reading wouldn't be accepted on their system? Turns out their system has transposed my day/night readings. After numerous phone calls, emails, photos of my meter, they finally sent me a bill showing I was £200 credit. Requested a refund online, website wouldn't accept it. Called them to request it, but guess what, their system won't allow it! After more calls have been told that its a system error again that their IT dept need to fix. Now my online account shows that I have used 0kw since last April and I'm showing £1800 in credit! How difficult can it be??? They have all my readings. Have a horrid feeling this is just the beginning of an uphill struggle!!!
Read more reviews at TrustPilot...
Moved to Cooperative Energy last April, paying monthly direct debit and submitting readings. Received an email a couple of months back that the latest reading wouldn't be accepted on their system? Turns out their system has transposed my day/night readings. After numerous phone calls, emails, photos of my meter, they finally sent me a bill showing I was £200 credit. Requested a refund online, website wouldn't accept it. Called them to request it, but guess what, their system won't allow it! After more calls have been told that its a system error again that their IT dept need to fix. Now my online account shows that I have used 0kw since last April and I'm showing £1800 in credit! How difficult can it be??? They have all my readings. Have a horrid feeling this is just the beginning of an uphill struggle!!!
Read more reviews at TrustPilot...
Wednesday 25 January 2017
Energy back billing — do you really owe your supplier?
Regulations from Ofgem ban gas and electricity suppliers from charging customers for energy used more than 12 months previous, if the error in billing is the supplier’s.
Despite this, it has been reported that some energy companies continue to send bills to former and current customers to recoup on their own internal billing errors.
Read more at USwitch...
Despite this, it has been reported that some energy companies continue to send bills to former and current customers to recoup on their own internal billing errors.
Read more at USwitch...
Tuesday 24 January 2017
Co-operative Energy didn't bill us, but claims we owe it nearly £1,500
We have been trying to move our account from Co-operative Energy to Ovo Energy and found that, despite paying by monthly direct debit, we had accrued £1,468 of debt since 2012.
We were never informed that we were underpaying. When we pointed this out, Co-operative Energy said it did not have the systems in place for that.
Read more at The Guardian...
We were never informed that we were underpaying. When we pointed this out, Co-operative Energy said it did not have the systems in place for that.
Read more at The Guardian...
Monday 23 January 2017
Co-op Energy to compensate 260,000 customers for complaints handling and billing problems
Hundreds of thousands of Co-operative Energy customers will
receive a share of compensation totalling £1.8 million after energy
regulator Ofgem identified problems with the company’s complaints
resolution, call handling and billing processes.
Read more at MoneySavingExpert...
Read more at MoneySavingExpert...
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